Answered
Everyone who contacts your facility gets a reply in their own language, at any time of day.
- Status
- BuiltPart of the operating system
- Launch
- 14 daysFrom signing
- Term
- 6 monthsMinimum
- Audit
- FreeBefore any commitment starts
Why do some enquiries get lost?
Patient enquiries are not limited to facility opening hours, because they can arrive through WhatsApp, Instagram and the website form at any time.
A slow reply can push the patient to contact another facility and book there.
From enquiry to appointment
- 01
Enquiries do not wait
We receive patient enquiries and reply in Arabic or English, during working hours and after them.
When a call is missed, the patient receives a message on the same number.
- 02
Finding out what the patient needs
We ask the patient what they need, which branch and what time suits them, following the facility's rules and services.
- 03
Booking the appointment directly
The appointment is booked directly in the facility's existing calendar, with no need to move data between more than one system.
- 04
Confirming and following up the appointment
The patient receives a booking confirmation and a reminder before the appointment, and if they do not attend, an alternative appointment can be offered and their case followed up.
- 05
Recording every enquiry
We record when each enquiry arrived, when it was answered and its outcome, and bring this data together in a single monthly report.
The facility's own number at every step
The patient receives the reply from the facility's own number, with no need to use a new number.
Connected systems and channels
Connects to the facility's existing number through an approved business solutions provider, with no need for a new number.
Direct messages are received and answered through the facility's business account.
Open Dental
Connects over REST to reach basic patient data, contact details and appointments, without access to the clinical record.
What does the module not include?
Not for following up patients after the visit
The Answered module handles patient enquiries before the visit, while following up treatment plans after the facility visit is handled by the Followed up module.
Not a chatbot on the website
The reply arrives through the channel the patient used to get in touch, not through a separate chat window on the website.
Not medical advice
The Answered module does not give a diagnosis or medical advice, and medical or urgent cases are referred directly to the facility team.
Decide what your facility needs first
A free audit within a week, and the result is yours.