// Playbooks/E-commerce·Custom AI·Day 28 of 30

Reply.

AI customer support, order tracking, and returns automation.

Most e-commerce support tickets are the same five questions. AI handles them all.
// Timeline
30 to 45 days
// Package
System
// Setup
SAR 85,000
// Monthly
SAR 11,000
// FitE-commerce brands processing 1,000+ monthly orders with active support volume.
// Live demo

Click and try it.

Three real-shaped leads from three channels. Click any one and watch the system score, reply, and route in real time.

Day 1 of 30
reply.signalstate.net
Live · 0:40
// Tickets today
284
// AI resolved
82%
// Escalated
14to human
// Avg time
38seconds
T-58104·WhatsApp·landed 32s

Where is my order?

Layla Saeed · layla@example.com

Confidence
96%
// Customer message
Hi, I ordered the Mineral mask 3 days ago and haven't seen any update. Order #ORD-29014. Should I be worried?
// AI lookup · live data
Intent · Order status
OrderORD-29014
PlacedMay 03, 14:22
StatusOut for delivery
CarrierAramex · TRK-441082
ETAToday by 18:00
// AI draft reply
Drafted in 1.2s

Hi Layla, your order ORD-29014 is out for delivery today and should arrive before 18:00. Aramex tracking: TRK-441082. You'll get an SMS the moment the courier is 10 min away. Anything else I can help with?

// Knowledge base coverage
Indexed 342 docs
Order status98%
Returns & exchanges92%
Promo codes88%
Shipping & delivery86%
Product care74%
Sizing & fit68%
← Swipe to explore
// 01 / Problem

The setup.

Support teams drown in repeat tickets. The same 5 questions account for the majority of inbound, and humans answer them one by one all day.

Returns are messy and manual. Customers wait days for label confirmation that should be automatic.

// 02 / Build

What we shipped.

An AI chatbot trained on the brand's docs that handles 80% of common inquiries, plus order status self-service lookup.

Returns automation with label generation. Ticket escalation routes complex issues to human agents with full context.

// 03 / Outcome
Projected impact based on the manual baseline this replaces.
80%
OF TICKETS HANDLED BY AI
Self-service
ORDER STATUS LOOKUP
Auto
RETURN LABEL GENERATION
// Want one for your team?

Same shape, your problem.

Ships in 30 to 45 days under our System package. SAR 85,000 setup, SAR 11,000 monthly.

Bring us a signal
// Other E-commerce systems
All playbooks →
// Next playbookReclaim