// Playbooks/Cross-industry·Growth·Day 8 of 30

Retention Engine.

Reviews, reminders and win-backs fire on their own.

The cheapest revenue you will ever earn is from someone who already paid you once.
// Timeline
14 to 21 days
// Package
Sprint
// Setup
SAR 30,000
// Monthly
SAR 4,500
// FitAny business where customers can come back but mostly do not.
// Live demo

Click and try it.

Three real-shaped leads from three channels. Click any one and watch the system score, reply, and route in real time.

Day 1 of 30
// 4 events fired, pick one
// Event firesE-4417 · fired 47s ago

Purchase done

Layla Saeed · Order 8812 · delivered

Order marked delivered by the courier at 09:14. Second order from this customer in 4 months. No support ticket attached, no return window open.

// Signal read before any public ask
// Asked in private

How did the order land, 1 to 5?

// Came back

5. Arrived a day early, nothing to fix.

Positive. Public review request released.
// Path A
Released

The sequence goes out to the customer. 3 touches, then it stops.

// Path B
Held, a human takes it

Not taken. Nobody was called in.

Dead end
+ 2 hourswaiting
+ 12 minuteswaiting
+ 4 dayswaiting
// OutcomeREVIEW
Review posted
Review posted · no staff time spent

Rating captured in private first, public ask sent only after the answer came back positive. Sequence closed itself. Nobody chased.

← Swipe to explore
// 01 / Problem

The setup.

The follow-up that earns the review, the repeat booking, or the recovered sale is the first thing dropped when the team is busy. Which is always.

So it gets done in bursts, to whoever is remembered, months late, and usually to the wrong list.

// 02 / Build

What we shipped.

Customer events fire timed sequences on the channel that customer actually uses. Service due, purchase complete, cart abandoned, visit finished. Each one runs itself.

Unhappy signals route to a human instead of being asked for a public review. You earn the review by fixing the problem first, which is also how you keep the rating.

// 03 / Outcome
Projected impact based on the manual baseline this replaces.
Auto
SEQUENCES FIRE ON EVENT, NOT ON MEMORY
Routed
UNHAPPY CUSTOMERS REACH A HUMAN FIRST
Repeat
WIN-BACKS RUN IN THE BACKGROUND
// Want one for your team?

Same shape, your problem.

Ships in 14 to 21 days under our Sprint package. SAR 30,000 setup, SAR 4,500 monthly.

Bring us a signal
// Other Cross-industry systems
All playbooks →
// Next playbookContent Engine