Support Agent.
A trained agent answers customers day and night, and hands off cleanly.
This is not a keyword bot with a menu. It talks like a trained team member, and it only says what it can stand behind.
Click and try it.
Three real-shaped leads from three channels. Click any one and watch the system score, reply, and route in real time.
السلام عليكم، فاتورة هذا الشهر أعلى من المعتاد. ممكن توضحون السبب؟ رقم الحساب AC-4471.
أهلاً ليلى. راجعت حسابك AC-4471 الآن. فاتورة هذا الشهر SAR 3,450 مقابل SAR 2,700 الشهر الماضي. الفرق SAR 750 سببه إضافة 3 مقاعد بتاريخ 12 يونيو، محسوبة بالتناسب من تاريخ الإضافة. أرسلت لك تفاصيل الفاتورة على نفس الرقم. تحتاجين شيئاً آخر؟
- Intent read, not keywords matchedBilling explanation
No keyword matched. The customer never wrote invoice or billing, the agent read the request from the sentence.
- Confidence against the floor96%floor 85%
Above the floor. The agent is cleared to answer once the source confirms it.
- Live source checkBilling system · read at 09:41:06
- AccountAC-4471 · Growth
- This monthINV-9820 · SAR 3,450
- Last monthINV-9611 · SAR 2,700
- DifferenceSAR 750
- Cause3 seats added 12 Jun
- VerifiedYes · live record
The agent reads the record before it writes. Nothing in the reply is remembered, inferred, or averaged from training data.
Every number in that reply came from the billing record, not from the model. She wrote in Arabic, so it answered in Arabic. Thread logged. If she replies, the agent picks it up with the same context.
The setup.
The same questions arrive every day, at every hour, in more than one language. Answering them by hand is slow and does not scale past working hours.
The usual fix is a menu bot that frustrates everyone and gets bypassed within a week.
What we shipped.
An agent that reads intent rather than keywords, remembers the customer, and checks a live source before it answers, so customers get confirmed facts and not confident guesses.
When it is not sure, it does not invent. It escalates to your team with the full thread attached, so the customer never repeats themselves.
Same shape, your problem.
Ships in 30 to 45 days under our System package. Custom setup, Custom monthly.