Tracking & Alerts.
Customers get told what is happening before they ask.
Every status call you take is a notification you did not send.
Click and try it.
Three real-shaped leads from three channels. Click any one and watch the system score, reply, and route in real time.
Order 4471
Retail account, 3 items · Orders · detected 12s ago
Past the 75% mark, so the drop-off window is now firm.
Status moved from Packed to Out for delivery at 11:36. The customer had not asked, and no one on the team had to type anything.
Your order 4471 is out for delivery and lands between 12:20 and 12:50 today. Track it here. Reply RESCHEDULE if that window does not work.
Message delivered 44 min before the drop-off window opens. Nothing to answer, because the answer arrived first.
The setup.
Customers ring to ask where their thing is. Your team stops what it is doing, checks three systems, and reads the answer back.
Internally it is the same story. Stock runs low, a delivery slips, an SLA is about to breach, and nobody knows until it already went wrong.
What we shipped.
The system watches state changes and thresholds, then notifies the right party on the right channel before they chase you. Customers get told. Your team gets warned.
Escalation is built in. A delay that will breach an SLA reaches a human early enough to do something about it, not after the apology is due.
Same shape, your problem.
Ships in 14 to 21 days under our Sprint package. SAR 30,000 setup, SAR 4,500 monthly.